Following a series of complaints that have surfaced over at social media, FoodPanda has released an official statement to address some of these issues–specifically with the one coming from Mama Dith’s.
In its statement, FoodPanda acknowledges that they “have made shortcomings in giving them [Mama Dith’s] the kind of service they themselves give to their own customers.” Based on its investigation, FoodPanda admits that there was “a human error in the updating of bank information,” leading to delayed remittances to Mama Dith’s. In addition to that, FoodPanda said that they have completed all pending payments to Mama Dith’s as of last week.
“We sincerely apologize for the inconvenience to Mama Dith’s and other affected vendors as we continue to reach out to them to convey our apologies,” FoodPanda said in its statement.
As for the other complaints, FoodPanda assures everyone that they are “conducting a thorough review of our customer, vendor, and rider service processes, so that concerns may be received, responded to, and addressed in a more timely manner.”
“We reiterate our commitment to provide you with the high quality of service you deserve; to continue listening to your concerns, and to learn from our mistakes in order to be
better and do better,” FoodPanda said in its closing remarks.
You can read FoodPanda’s full statement below: