LTFRB Issues Show Cause Order Over Grab Driver’s Refusal Of Passengers

by John Nieves  April 23, 2018

The government is taking action against choosy drivers

Grab’s troubles are mounting over public outcry of its seemingly choosy drivers, as the Land Transportation Franchising and Regulatory Board (LTFRB) Chairman Martin Delgra said yesterday that he will issue a show cause order on Grab over the increasing incidence of driver’s refusal to convey passengers.

“We’d like to send a message to all na hindi namin ito tatantanan. And I am appealing to Grab drivers or for that matter yung mga taxi drivers na rin, na kailangan nilang tugunan and assume that responsibility to provide public service na maayos, na hindi natin iipitin or ilalagay sa alanganin ang mga pasahero,” he said.

The show cause order is for today so Grab can shed a light on their drivers’ alleged refusal to convey passengers.

Delgra reminded drivers that there are penalties for the non-conveyance of passengers. Penalty for the first offence is Php 5,000, 10,000 for the second offense and Php 15,000 for the third offense and suspension or violation of the franchise for the succeeding offenses.

Grab’s system is setup in a way where drives can see where passengers are going prior to booking, much to the chagrin of many passengers. Uber did not have that feature when it was still operating, with drivers only seeing the passenger’s final destination upon booking.

Earlier Brian Cu, the Philippine CEO for Grab issued a statement that they’ll be taking a harder stance to crack down on drivers after a post of a driver asking a passenger to cancel a booking went viral.

Grab is planning to mine conversations between drivers and passengers and will start suspending drivers that don’t meet their standards.

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