The Land Transportation Franchising and Regulatory Board (LTFRB), in cooperation with the country’s biggest shopping mall establishments, will be launching “Oplan Isnabero” on December 14, just in time for the Holiday season.
Oplan Isnabero is a program that aims to protect cab passengers from unscrupulous, erring taxi drivers who:
- Do not give change to passengers (Joint Administrative Order No. 2014-01)
- Do not wear an identification card (LTFRB Memorandum Circular No. 2014-020)
- Do not observe safety rules while driving (LTFRB Memorandum Circular No. 2011-004)
- Do not reach out to the people with disabilities (PWD), pregnant women, and senior citizens (LTFRB Memorandum Circular No. 2014-004)
- Refuse to convey passengers (Joint Administrative Order No. 2014-01); or
- Do not properly use the taxi meters (Joint Administrative Order No. 2014-01)
According to Rappler’s report, a standee will be placed at certain taxi bays where passengers can file a complaint report against bad cabbies. Participating malls in Metro Manila include SM Supermalls, Landmark department stores, Araneta Center, Robinsons Malls, Starmall, and Ayala Malls.
“We also would like to urge the public, all of this are for you, especially the commuters those taking taxi. So kung meron talaga kayong reklamo (if you really have a complaint), please do your part. Do your civic duty to come and complain,” LTFRB Chairman Martin Delgra III said.
For additional concerns, commuters may contact the LTFRB through its 24/7 hotline at 1342, or via SMS/Viber at 09175501342 and 09985501342.