Smart Elaborates: Individual SIMs Source of Scam Text Messages

Smart Elaborates: Individual SIMs Source of Scam Text Messages

While we have suspicions that the proliferation of scam text messages could have possibly stemmed from contact tracing forms, Smart has reiterated that they are committed in strengthening its cybersecurity infrastructure and that it ensures all of its subscribers that its systems are safe from any form of data breach. Based on their recent findings on the scam text messages, Smart points to individual SIMs as the main source.

“Upon scrutiny of these spam messages, we have observed that the format of the names mimics the naming conventions used in popular digital services.” PLDT and Smart FVP and Chief Information Security Officer Angel Redoble said. “There is no evidence to suggest a breach in our systems that would have given perpetrators access to the mobile numbers and names of our subscribers.”

Having said that, Smart is working closely with the National Privacy Commission (NPC), the National Telecommunications Commission (NTC), and law enforcement agencies to further investigate the root cause of these scam text messages. In the meantime, Smart wants to defer any conclusions while the investigation is ongoing.

“We will also be undertaking public awareness campaigns to equip our texting public with the capability to identify illegitimate messages so that they can protect themselves from being fraud victims,” PLDT and Smart FVP and Group Head Cathy Yang said.

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