Aside from its efforts in addressing holiday demand for ride-hailing services, Grab is also stepping up its services to make sure all of its passengers have the best level of security. One of the new security features Grab has introduced is Audio Protect, which is an opt-in feature that records audio during rides to add another layer of security between the passenger and driver. Grab explains that Audio Protect is important, especially during night-time rides.
With this feature, Grab hopes to deter potential misconduct and conduct a more thorough investigation of any safety-related incidents. Audio recordings serve as valid evidence, which should help resolve disputes and swiftly take appropriate action. Audio Protect also aligns with Grab’s zero-tolerance policy against misconduct and its commitment to maintaining a safe environment for all users. Audio recordings are archived safely and only accessed during safety and security investigations and reviews.
Another security feature that Grab has is Trip Monitoring, which checks for unplanned stops or prolonged trips. During such scenarios, drivers and passengers are both alerted by the app. These welfare checks are done in real time, and Grab will promptly assist drivers and passengers once it flags any issues with the said trip. Being able to closely monitor the trips of its passengers is part of Grab’s commitment to safety. This feature is handy, especially during the holidays when your loved ones might wonder why your trip takes longer than usual.
If you have family members who book rides, Grab has its Family Account feature where a designated family admin can take care of booking rides for their loved ones, track their rides in real-time, and have access to Grab’s set of safety features. With Family Account, admins can quickly contact the driver, family member, or any emergency service in case of any unexpected events through the app. Being able to do all of this through the Grab app ensures streamlined coordination between the family admin and family members. With these security features, you have peace of mind when booking a Grab ride, ensuring that you’ll get to your destination safely.