(UPDATE) CIMB Bank has started the reversal of funds to customers affected by the alleged hacking incident as of 9am. Here’s their statement:
It’s a rollercoaster weekend for CIMB Bank and its customers, as there are several reports of account holders losing as much as Php 500,000 in unauthorized fund transfers. CIMB Bank, for their part, are swift with the issue and posted a statement on their social media pages regarding the alleged hacking incident.
In their statement, CIMB Bank acknowledges that some of their customers are affected by the unauthorized fund transfers, and assured the public that they are “actively conducting a thorough investigation and is committed to ensuring a swift and thorough resolution of the unsolicited withdrawals.”
“We would like to assure affected customers that any impacted funds will be returned,” CIMB added in their statement.
Aside from assuring affected customers that impacted funds will be returned, CIMB Bank emphasized that their “core banking system and customer data remain secure and intact.” As of writing this story, the CIMB Bank app is not accessible, and the notification states that the app will be available later at 6AM.
Based on what we gathered regarding the alleged hacking incident, affected CIMB Bank accountholders include those who have an UpSave or GSave account. Affected accountholders alleged that their money—amounting to as much as Php 500,000–were transferred to another CIMB Bank account. The unauthorized fund transfers allegedly occurred between 10:00pm to 10:30pm on April 27, and affected accountholders alleged that the unauthorized fund transfers bypassed the OTP.
While CIMB is investigating the unauthorized transactions, it’s not yet sure if this was caused by a system glitch or if it was intentional.
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