Lazada announces a first for any eCommerce platform with LazzieChat, which is a ChatGPT-powered AI chatbot that can answer any shopping queries on the platform to deliver an engaging, informed, and personalized shopping experience.

We are pleased to provide our users with LazzieChat as part of our continuous investment in technology to build a high-quality digital ecosystem that is set up for long-term growth,” Lazada Group Chief Technology Officer Howard Wang said. “We want to bridge the gap between offline and online shopping by providing high-quality experiences that consumers love and create value for brands and sellers who can tap into new technologies to reach out to a wider audience. We are confident AI will drive new developments in making online shopping and selling a seamless daily activity for everyone.”

LazzieChat is a useful feature for Lazada especially for fast-moving consumer goods categories such as fashion and beauty–which are among the top-selling items in the platform. It combines the AI technologies of Lazada and Azure OpenAI to help understand and respond to queries in a natural manner and suggest relevant products or topics that may interest the user. The AI chatbot can also search for product descriptions and link products available in Lazada to give customers a hassle-free and convenient shopping experience.

Acknowledging all the challenges with anything that involves AI, Lazada commits to continually optimizing LazzieChat’s algorithms to recognize inappropriate content so it can respond accordingly and responsibly to user queries.

LazzieChat is accessible by swiping down on the Lazada app homepage and is available in Singapore, Indonesia, and the Philippines.