What To Do When You’ve Been Scammed Via GCash

If there’s one thing that’s dangerous with the rise of online transactions, there’s the rampant rise of scams that victimize people of several thousands of Pesos in the process. Unfortunately, not everyone in the Philippines is aware of how to report an online scam that involves GCash when it happens to them.

I personally was scammed close to Php 14k via GCash recently. It happened as I was looking for VIP tickets to Itzy’s upcoming concert in January 2023, when I came across a Facebook post by a certain Bandila that was offering reservations of VIP tickets that cost around Php 14k. Upon talking to her, she told that she only accepts GCash payments. After receiving the GCash number where I was supposed to send the money (amounting to Php 14k), she acknowledged that the transaction went through. Little did I know, however, that she was operating a scam involving concert tickets–and it was at that moment that I realized that I was her latest victim.

Upon realizing that I lost Php 14k to an online scam that involved GCash, I had the learning experience of how you should report an online scam. The process of filing a report for a GCash scam, both through the app and with the PNP Cybercrime Unit, took me a few hours but was a very important learning experience especially if you are hoping to get back the money you have lost in the process.

What To Do When You’ve Been Scammed Via GCash:

  • Report the incident within the GCash app
  • Go to your nearest PNP Cybercrime Unit Office.
  • Write all of the details on how you were scammed.
  • Get your Blotter Excerpt from PNP Cybercrime.

Report the incident within GCash

Once you are aware that you have been scammed in GCash, you should report the incident by immediately go to the app’s help section, click submit a ticket, and pick “My GCash Account>I was scammed” among the options. Make sure to include all details about how you were scammed, along with complete details of the transaction being contested.

For the latter, that includes the reference number, the number where you sent the money, and the amount involved. If you did not screenshot the contested transaction, you can find it in your GCash inbox under Express Send Notification.

Once you filed your complaint, GCash should email you, and inform you that they have temporarily disabled the said account. In the same message, they will ask you to file a PNP police report within 72 hours after they have acknowledged your complaint. The time they will acknowledge your complaint may vary, so we recommend going to the next step after filing a ticket in GCash that you were scammed.


Go to your nearest PNP Cybercrime Unit Office.

After filing a report to GCash, you will need to go to the PNP Cybercrime unit office based on where you reside. In my case, since I was residing in Quezon City, the Cybercrime unit assigned to my city is the one at Camp Karingal. You can visit here to find which Cybercrime unit is covered by your city, or you may go to the main Cybercrime Unit at Camp Crame.

Once you arrive, inform the PNP Cybercrime personnel of how you were scammed via GCash, and they will assist you by letting you fill up documents for the blotter report. Make sure to write all the details on how you were scammed, and make sure of the details of the transaction record that you are contesting.

Aside from your blotter report, it’s highly recommended to print out screenshots of the contested transactions, along with supporting evidence like the scammer’s Facebook page, your conversation with the scammer, the scammer’s original post on Facebook, and their alleged IDs (if they did send you any). You can also include screenshots from other people who are calling out the said scammer as well.

While we recommend that you bring printed screenshots to your nearest PNP Cybercrime unit, you can also send digital screenshots through their assigned Viber number–just inform them that you will be sending through their official Viber number while filing your case.


Get your Blotter Excerpt from PNP Cybercrime.

After writing your narration of the incident and giving to the PNP Cybercrime personnel all your physical and digital evidence of the said scam, they will process your Blotter Excerpt and give you a printed copy. Make sure to specify that you are requesting one as part of GCash’s requirements.

Once you receive your blotter excerpt, take a photo of it and send it to GCash through the ticket you raised where you reported the scam.

It will take a while for them to respond, but once they acknowledge receiving the blotter excerpt, GCash should reply to you, and inform you that they permanently disabled the account in question. Make sure to keep tabs on your report to GCash, as they will update you on their investigation with the GCash number in question.

*GCash has yet to update us on when the money I lost to the scam will be returned to me as of this writing.


Before we wrap up this tutorial on how to report a GCash scam if you’re a victim, let’s answer a few questions that you might probably ask:

  • Can you get your money back? While it may be a long shot, it’s possible that GCash can return your money back–provided that 1) you immediately reported the scam to them and to PNP and that 2) the scammer did not act fast enough to transfer the stolen funds to another account. There’s no definite timeline, but it’s possible to get all of your money back.
  • Can the scammer be caught? During my conversation with PNP Cybercrime personnel regarding my case, trying to hunt down the scammer might be hard because they often use different GCash accounts to victimize people (in my case, the scammer was using at least three different GCash numbers). While I did provide them with copies of the scammers, what PNP Cybercrime will do is an entrapment operation, where they will contact all of the numbers used and try to do a transaction in hopes of arresting the scammer.
  • Do eWallet apps take things like this seriously? Contrary to what you might read on the internet, eWallet apps like GCash do take online scams seriously–provided that you do your due part by reporting the scam to them and filing a case with the PNP Cybercrime group.
  • How to avoid being victimized by online scams? Given how rampant scammers use GCash and other methods to victimize people, it’s best that before doing a transaction, you request a physical meetup to avoid being scammed. Also, take note of any red flags while transacting: if the user has no history of selling products, requests full payment before receiving the item, and has barely any social media presence, it’s best to avoid transacting with that person.



  • Mics , February 10, 2023

    What is the email of the gcash where you sent the police report?

  • Geraldine c pelagio , February 16, 2023

    How to return my money in my gcash account to scam

  • Nalgene , February 19, 2023

    what if I delayed my complaint for 3 days? Will my report be still valid

  • Carla A. , February 23, 2023

    Hi, Ma’am! Any updates here? Nakuha mo po ba pera mo?

  • Haven Garcia , March 16, 2023

    Hi! May I know how long did it take for gcash to reply after your first report?

  • Devy Dale Churping , March 19, 2023

    I’d like to report gcash for not having a safety transactions that thay can not track down the money thats been cashed out. My gosh we should shot down gcash because it’s the fastest way of scammers to get our money and gcash platform don’t care about it

  • Shane , March 23, 2023

    Hello. Update naman sa recovery ng funds sir. Nabalik na ba sayo? Ilang araw po inabot?

  • mochi , March 24, 2023

    Hello, It’s been 4 months and I would like to know if Gcash already gave your money back? because we have the same scenario and I would like to check if there’s a possibility that they will refund the amount that was lost.

  • Glenna , March 30, 2023

    Did gcash refunded the scammed money?

  • Christina , March 31, 2023

    Update? Did you get the money back?

  • Havel Louis Gasang , April 9, 2023

    I paid to this kind off app greenhill site I recharge it thru gcash And now I couldnt get my money back please help

  • Ellie Cam , April 15, 2023

    Were you able to get the money back? If you did, how many months of investigation did it take?

  • Gab Petilos , April 21, 2023

    Hello po! May I ask if you were able to receive your money back since? It’s been a while na din po since you’ve reported~ I am recently a victim of this which why I’m asking po if there’s at least a slight chance na mabalik po sa’kin yung pera.

  • Rowena , April 22, 2023

    Hello po paano po maibalik yung perang nawala po sa gcash ko ngayon lang

  • JAMES REY MOSCOSA MUGAS , April 25, 2023

    I was scammed .. it was 7:OO in the evening when suddenly I can’t open my gcash account . So I’ve tried to balance it on *143# and it has zero balance . So sad, my 25,732 money on gcash got lost or scammed I don’t know if it was hacked or gcash has something to do with this.

  • Maria Lorlin Balasa , May 4, 2023

    Please help me back my money in my gcash

  • Maricel Nicanor , May 24, 2023

    I scam true gcash can you help me to come back my money

  • Florinda Constantino , May 30, 2023

    Did Gcash compensates the money after filing reports?

  • Ca , June 1, 2023

    Hello. What if you can’t provide police report? Is GCash still assist/help me? But I have all my screen shot, details, reference number, and account number.

  • Razel Ann Carcillar , June 2, 2023

    Please, I need to know if the funds have been credited back to you..

  • S N , June 14, 2023

    got scammed as well.
    sadly what this can do is to only make gcash block the number used by the scammer permanently.
    which is kinda uninspiring. the scammer can and will only buy a new sim if needed.
    kahit may sim registration na they can still do it.
    they can just probably submit a fake ID to Gcash to get verified

  • Reynold del mundo , July 1, 2023

    na iscam po aq ng 10k ngayon arw..mkukuha q pa po b un..

  • Anonymous , July 3, 2023

    Did you get a refund?

  • Kuy's Khoy , July 5, 2023


  • Cell , July 8, 2023

    Naibalik na po ba Ang Pera niyo if naibalik po mga ILANG ARAW po or buwan naibalik Ng gcash po?

  • SM , July 21, 2023

    He received a refund after more than 3 months. He posted it on his Facebook account.

  • Jho , August 4, 2023

    Hello! As of today, did the money you lost in scam got return?

  • Emy , August 21, 2023

    I got scammed and lost 130k Php, I know it was a scam but they trapped me in promising will be refunded to them I send more money. It happened because I was vulnerable and not thinking straight. I’m not sure if I will pursue reporting them to cybercrime. It’s a lot of money and I don’t have a hope that it will be recovered. Gcash has been so convenient for scammers to use as tool to rip people off because the amounts cannot be chargeback.

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