With no definite timeline as when traveling can be deemed safe, Philippine air carrier Cebu Pacific announced that it is permanently removing the rebooking fee to all booked tickets. This means that passengers can rebook as many times as they need, given the unclear timeline right now in the middle of the pandemic. While change fees will be gone moving forward, passengers should take not that there may be fare differences depending on the date they plan to rebook their plane tickets.
In a statement, Cebu Pacific says that the move to remove the rebooking fee permanently is part of their efforts in restoring passenger confidence in air travel. “As we work on rebuilding our network and supporting domestic tourism, we will continue to listen to our passengers so we can make it even more convenient for everyjuan to fly again,” CEB VP for Marketing and Customer Experience Candice Iyog said.
“This is a timely announcement as well, as we support the recent IATF announcement on the standardized travel requirements, and as we celebrate our 25th founding anniversary this month.”
This move also coincides with the IATF’s release of simplified domestic travel requirements, where travel authorities will no longer need health certificates and that quarantine protocols will be only required to those who show symptoms. In addition, testing will be limited to RT-PCR swab tests.
Bookings can be modified up to 2 hours before the flight, and passengers can do so online via the “manage booking” portal at Cebu Pacific’s website. In addition, passengers can also update their contact information, addresses, birthdays, and more through the same portal.
Prior to Cebu Pacific, Philippine Airlines also imposed a similar policy of removing change fees towards the end of last year, though their policy only applies until March 31 with no new advisory yet if they plan to extend it indefinitely.