The banking industry is evolving at a rapid rate.

With more people switching to online banking, many of us have re-imagined our relationship with our banks. Computer and mobile screens are replacing agents and tellers we’re all used to, and when we do have to trudge to our respective branches, our time inside is now measured in minutes, not hours. 

Banks like BPI have helped us get to where we are now, leveraging technology to help customers to get what they want when they want it. The brand pioneered 24/7 ATM banking in the Philippines back in 1983, which allowed anyone access to their money anytime, anywhere. The ability to access your account via the web followed in 1999 with the launch of BPI Express Online, with further strides in BPI’s electronic channels being made via BPI’s Mobile App which was first introduced in 2009. 

Recently the bank soft-launched its new mobile app and website, which now have more intuitive and user-friendly interfaces, with added safeguards. The new BPI website also contains additional information and market intelligence to help clients understand financial products and services better. Today, around 36% of BPI clients actively use the online facility and mobile app.

But there’s even more tech being implemented to help customers maximize their time. Cash Accept Machines or CAMs, which accept and credit deposits to accounts in real-time, are quickly being installed in strategic locations all over the country. Think of them as automated teller machines for deposits – no more long queues to deposit money. The only requirement for CAMs is that deposits should be made in PhP100, PhP500 and PhP1,000 bills. As of writing, there are more than 750 BPI CAMs are available nationwide.

In fact, there’s almost no reason to stand in line anymore in bank branches. Banks like BPI are making their customers’ lives easier by integrating cash withdrawals, account balance inquiry, bills payments, online banking and mobile banking enrollments and activations on over 2,300 ATMs across the country – things that used to require the help of a teller to do. 

With all the load being taken off of mundane customer interactions, bank branches are quickly transforming into a place for clients’ more complex banking needs. Even with the trend towards automated banking, face-to-face interactions are still important for both customers and banks. Branches offer a human touch to the banking experience, and with fewer customers onsite to focus on, face-to-face interactions are more pleasant and enjoyable for both parties involved.