The Bank of the Philippine Islands (BPI) warned clients Tuesday that its old BPI Mobile app will no longer be accessible by October 18. Instead of BPI Mobile, the bank’s patrons have been advised to download the new app, which is now named simply as BPI.
BPI assures that the process will only take around three minutes, and even released a guide to aid its customers. We’ve taken a look at that guide and streamlined the steps in this article.
How to install the new BPI app
- Download the BPI app on the Apple App Store or the Google Play Store.
- Log in to the app using your username and password.
- Register your device via SMS.
- Active your mobile key in the settings.
- You can now make transactions!
BPI clients who use devices running on Apple iOS may be asked to register again even if they already did that in the past, the bank noted.
While BPI Mobile is scheduled to become inaccessible on Oct. 18, patrons were actually told to move to the new BPI app by Sept. 30, 2023. But it seems like the new app is not well-liked by its users as it currently has aggregate ratings of 1.3 and 1.8 out of 5 on Apple’s and Google’s app stores, respectively.
“JUST LET US KEEP USING THE OLD APP,” one reviewer of the BPI app’s Android version, whose post was tagged as helpful by 539 other people, wrote.
“I get none of those in the new UI. It also doesn’t feel as emphatic, intuitive, and user-friendly as the old app. POOR UI/UX: The numbers are hard to read. Contrast is terrible. The typeface is an ugly choice for a BANK. Hierarchy isn’t clear. And there are just SO many different colors it gets SO hard on the eyes. I don’t understand this unnecessary change,” they added.
Another reviewer, this time on the iOS version of the BPI app, advised BPI to find inspiration from the apps of its international counterparts. “[Those apps] have amazing UIs (user interfaces) that you can try adopting,” they said.
Despite the criticisms about the new app, there are reasons that users should install the new BPI app. Aside from being more secure, the new BPI app introduces a Track and Plan feature that helps you manage your finances better through giving insights on your spending habits and giving suggestions on how to make good use of your savings.
Even with the added features, we still hope that BPI listens to its customers regarding their new app and improve it in the future.
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